Hmmmm. Reception leaves a great deal to be desired! Strongly objected to being ignored for several minutes. Also puzzled as to why when finally noticed after ages and being asked if we were "alright" that the response "no" seemed to baffle the staff member! That said once we were acknowledged the service and food were Impeccable though to be honest GROSSLY overpriced. While we quite enjoyed the occasion I can't say I'm eager to repeat the experience.
Very cosy. Good food Comfortable stay. Solange on the desk was very friendly, personable and accommodating .
Beautiful place! Booked for a mother and daughter spa day and had the worst start to our spa experience with being told our treatment bookings hadn't been booked correctly, only one person could have a treatment, not very helpful staff and then being told the voucher I used to make the booking now wasn't valid so I would have to pay aa they wouldn't honor the voucher, even though I had confirmed everything before the day and everything was fine. So that ruined it for us, but a lovely manager called Claire came to our rescue and turned the awful experience around and could not have been more helpful, we had our treatments and the afternoon tea which was lovely and my daughter finally got to enjoyed her first spa experience! I do recommend the spa staff have customer service training as their interaction with myself and the other spa users was poor. But a massive thank you to Claire and the lovely staff in the hotel for making us feel very welcome!
First visit here. The hotel was a amazing...so much character and charm. The staff were very accommodating and the food was delicious!! Would definitely recommend!
Spent the afternoon here as we had an afternoon tea given to us as a gift and have to say it's the most wonderful place. The food was delicious (although we would have preferred some more savoury and less sweet stuff but that's just us!) We then enjoyed a lovely stroll around the grounds with our dog and enjoyed the sunshine. If you have young kids, this hotel is a great place to stay and it's fabulous for adults too!
Woolley Grange is a UK Lodging based in Bradford-on-Avon, South West England. Woolley Grange is located at Woolley Green, Bradford-on-Avon BA15 1TX, UK.
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